FAQ


Q:WHEN SHOULD I PLACE MY ORDER?

A:3 weeks out from the date needed.

Q: WILL I GET TO APPROVE MY DESIGN BEFORE IT GOES TO PRINT?

A:  You will be able to view, create and alter your design on the product page before submitting it to the cart. By completing the purchase of your custom item you are approving the design, so be sure everything is correct! You may receive an additional proof by email only if changes need to be made to the design you submitted to rectify errors such as spacing/size etc. 

Q: HOW LONG DOES IT TAKE TO SHIP?

A: Orders ship within 14 days from the order date.

Q: WHAT SHIPPING SERVICES DO YOU USE?

A: USPS postal service

Q: DO YOU SHIP INTERNATIONALLY?

A: At this time we only ship within the US, Canada and to APO addresses

Q: WHAT ARE THE SHIPPING FEES?

A: We offer a flat rate shipping fee of $7.95 for orders being delivered within the US and $14.95 for orders being delivered to Canada

Q: DO THE CHOCOLATES MELT IN TRANSIT?

A: The chocolates will make the transit just fine! They are packaged so they do not move around. We recommend if you are worried that they have been exposed to extreme heat to put them in the refrigerator, box and all, for about 15 minutes before handling them. We also offer "Cool mailers" for an additional $6.50 per order.

Q: CAN I ORDER EARLY? WHAT IS THE SHELF LIFE?

A: YES! You can order early! The chocolates have a shelf life of 6+ months if stored away from direct heat. We recommend storing them in the bag they come in and putting them in a closet or pantry. NOTE: Chocolate WILL absorb smells so keep this in mind! You also do not want to keep them in the refrigerator. It causes the white deposits (sugar deposits) on the top of the chocolate. 

Q: I NEED SOMETHING SPECIFIC FOR MY BUSINESS OR EVENT CAN YOU HELP?

A: Absolutely! Please email cs@knfstudio.com add "Custom Design" in the subject field. If you have already placed your order please include your order number.

Q: DO YOU OFFER ITEMS FOR FUNDRAISERS?

A: Yes! Please email us at cs@knfstudio.com to discuss your needs before placing your order

Q: CAN YOU MATCH MY BIRTHDAY/WEDDING/PARTY THEME?

A: Yes! Although we cannot use any licensed characters or trademarked artwork we are able to design something specifically for you that will tie into your theme.